---
title: Streamlining Global Voice with ENGIE Impact | AVOXI
---

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## Customer Insight Series: featuring ENGIE Impact

## Simplifying Global Voice

How ENGIE Impact Consolidated Voice Services Across 20 Countries

![ENGIE Impact Logo White (1)](https://events.avoxi.com/hubfs/ENGIE%20Impact%20Logo%20White%20(1).png "ENGIE Impact Logo White (1)")

## About the Webinar

##### In this insightful webinar, James Young, Senior IT Architect at ENGIE Impact, shares how his organization revolutionized their global voice communications across 20 countries. Previously juggling seven different phone systems and multiple carriers, ENGIE Impact partnered with AVOXI to consolidate their entire voice infrastructure into a single cloud solution.

##### Discover how this transformation not only simplified operations for their 1,300 remote agents but also reduced costs by approximately 80%. James reveals the keys to their successful migration, shares valuable insights about regulatory compliance across regions, and explains how enhanced analytics have improved their service delivery.

##### Whether you're managing international voice communications or considering a cloud migration, this conversation offers practical strategies from an IT leader who has successfully navigated the complexities of global voice consolidation.

**Speakers**

[![James Young](https://events.avoxi.com/hs-fs/hubfs/James%20Young.png?width=300&height=300&name=James%20Young.png "James Young")](https://www.linkedin.com/in/mikekaplan1/)

### James Young

Senior IT Architect, ENGIE Impact

![AVOXI_Mike-Kaplan-CMO](https://events.avoxi.com/hubfs/AVOXI_Mike-Kaplan-CMO.png "AVOXI_Mike-Kaplan-CMO")

### Mike Kaplan

CMO, AVOXI

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---

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Copyright © 2026, AVOXI

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