About the Webinar

When over 90% of your customer contacts come through voice, call quality isn't just an IT issue — it's a business-critical one.

In this webinar, AVOXI's Mike Kaplan sits down with David Walker, Manager of Global Support Platforms and Processes at 3Shape,  a global leader in 3D scanning technology and software for the dental industry, to walk through their contact center and voice infrastructure migration across 30+ markets.

In this conversation, you'll hear:

• The three core friction points that drove 3Shape's decision to consolidate: siloed tooling, inconsistent call quality, and the need for a platform aligned to their 2030 strategy

• Why managing voice across multilingual, multi-skilled European markets made the transition complex, and how they navigated it

• How AVOXI's Intelligent Caller ID solved a persistent outbound answer rate problem by automatically matching outbound numbers to the country being called

• What "consolidation" actually unlocked: faster experimentation, better control over routing, and the ability to move from idea to action without bureaucratic drag

• Practical advice for any global organization planning a similar migration

Whether you're managing voice infrastructure across a handful of countries or dozens, this is a candid, no-hype look at what a global voice migration actually looks like from the inside.