About the Webinar

Join Matt Biddy, AVOXI's Global Sales Manager, as he delves into an insightful conversation with Dale Melbourne of Island Outpost.

Island Outpost, a premier Caribbean boutique hotel group, leverages AVOXI's cloud telecommunications to deliver exceptional customer experiences across their properties. With features like call recording, analytics, and quality control, AVOXI empowers Island Outpost to streamline operations, enhance training, and ultimately provide the luxury experience their discerning clientele expects.

Key Points:

• How to leverage cloud telecommunications for consistent, engaging customer communications

• Best practices for monitoring agent performance and improving call handling efficiency

• Strategies for personalizing customer interactions in a luxury hospitality setting

• Techniques for overcoming connectivity challenges in remote locations

• How to use analytics to drive continuous improvement in your contact center