About the Webinar

The platforms powering enterprise communications are evolving, but voice decisions remain fragmented. With hybrid deployments dominating both CCaaS (49%) and UCaaS (47%) environments, and 71% of enterprises planning provider changes within two years, the landscape is shifting dramatically. The question isn't whether to change—it's how to choose providers that deliver both today's integration needs and tomorrow's AI capabilities.

AVOXI CEO Barbara Dondiego and Metrigy CEO and Principal Analystt Robin Gareiss examine why specialty voice providers are emerging as the preferred choice over traditional CCaaS platforms and carriers. Explore the trade-offs between bundled voice and specialized solutions, understand why voice quality matters differently for customer-facing versus internal calls, and learn how leading enterprises are achieving the control, visibility, and flexibility their hybrid environments demand.